In Which I Hate On She-Said, She-Said Crap.

[snogged]

So...when we ordered my wedding dress ~two weeks ago, the bridal consultant said it would take six weeks to deliver it. The bridal consultant also told us that if we got our alteration appointment scheduled right away when it was delivered that they could hang onto for us.

Imagine my surprise when I got an email yesterday stating the dress came in and I had to pick it up in 14 days.

I called David's Bridal today and was informed that because my wedding isn't until September, the first alteration appointment won't happen until June. Then, she said the girl who had helped me was new and didn't know anything because it's a liability for the store to keep the dress there.

So now I have to find time to drive to Madison in the next two weeks, pick up the dress, and find a place to keep it in my tiny apartment with two closets that are already full. Then, I have to haul it back to said store next summer to get my alterations done.

Moral of the story: Wedding dress retail stores are stupid.

Comments

[clockwork-hart1.livejournal.com]

Aww, honey I'm sorry. That is some truly fucked up bullshit right there.

the girl who had helped me was new and didn't know anything because it's a liability for the store to keep the dress there.

A liability? What?

Big feels. Ugh. Stuff like this is why I hate shopping for events.

[snogged.livejournal.com]

Yeah. I don't get it either.

*sigh*

[velvetwhip.livejournal.com]

What liability? The insurance company requires armed guards for every dress left there or something?

Oy vey! That is just ridiculous that you have to go through all this.



Gabrielle

[snogged.livejournal.com]

I agree.

In other and better news, Nick came up with a brilliant idea of having his dad store it since his dad lives a few streets away from the store.

Hopefully I can convince Mark to do me a solid favor.

[velvetwhip.livejournal.com]

I have my fingers crossed for you.


Gabrielle

[shannon730.livejournal.com]

Oh wow, that really sucks. I understand why they don't want to store it, but that they didn't tell you is awful. Good luck finding someplace safe to keep until next summer.

[snogged.livejournal.com]

Yeah. It would have been nice to know these things when we bought it.

All consultants, new or not, should be trained on the right way to do something. Especially if it's store policy.

[shannon730.livejournal.com]

and it's a big, important policy that WILL come up often. It's not like you're the only bride that orders a dress way in advance, long before alteration time. I know my cousin ordered hers nearly a year in advance as well. It's not like it was some obscure problem that may only come up once in a great while. This is one that should be explained to every single woman ordering a dress.

[isarian.livejournal.com]

This is why I have a file full of all my interactions with businesses that involve liability or significant amounts of money including names/dates/times of conversations and contents. Cause I'd raise holy hell with them and make them keep their previous promise.

[snogged.livejournal.com]

My mom is going to track down the shop girl's name. She wrote it down and kept it with her records.

We were not informed about any kind of liability.

[isarian.livejournal.com]

Rain down the fires of hell on them. Companies need to be held liable to what their representatives promise.

I also may advocate less of a "CS-apologist" approach and more of a "carefully delivered nuclear payload approach" these days when dealing with companies that try to screw me. I no longer have time for that shit. Which is also why I am VERY careful about what I promise in my job as a sales rep. Hah.

[angelskuuipo.livejournal.com]

It totally sucks that you were given wrong information and they won't do a damn thing to help you.

I hope you can get it stored properly. {{hugs}}

[snogged.livejournal.com]

Nick's dad agreed to let us store the dress in his basement. He doesn't live too far from the dress store so that helps. :)

[rua1412.livejournal.com]

Sh.. ! This sucks greatly. What it worst for me, it's the fact the assistent wasn't new at all, and that they use this "tactic" with everyone buying a dress... yeah I know I'm cynic.

[snogged.livejournal.com]

Your cynical nature is appreciated here.

Why weren't you told that when

[spike7451.livejournal.com]

What a damn nuisance!!

Re: Why weren't you told that when

[snogged.livejournal.com]

Yep.

[snogged.livejournal.com]

Nick's dad offered to store it for us, which is nice. He lives close to the dress shop to so that will help a lot.

[dragonydreams.livejournal.com]

How extremely frustrating!

[snogged.livejournal.com]

It sure is!

[red-satin-doll.livejournal.com]

LIABILITY? FOR A FREAKING DRESS? Don't these places have storage that would likely be safer (for the dress) than your place, never mind hauling it back and forth? That can, if need be, be remade/reproduced should something go wrong? This makes the kind of sense that doesn't.

And if something goes wrong at your place (goddess forbid) and the dress is ruined, you are totally out. Whereas if you paid a smallish fee to keep it with the store you'd be covered.

Re: the girl, I do admit to having given out false information in error when I was new to a job. (Nothing on this scale.) You can't learn everything but it's up to her employers to train her and give her a handbook if necessary.

[snogged.livejournal.com]

I suppose I could always go to someone else for alterations at this point. We do have some family friends who know their way around a alteration.

I'm sure I've given out false information on a job before too, but if I found out something is wrong, I at least try to contact the person I spoke with to correct it. Not sure if that's something she could have done, but they do write down all your demographic information so it seems like a respectable plan.