Damn....

[snogged]

So my Kindle Keyboard screen decided to start displaying lines and squares that hid 75% of the text. I followed the trouble-shooting procedure (slide power button, hold 20 seconds, then release.) I also stuck at my charger. Didn't make the problem go away.

So then I called Amazon Kindle Support and color me impressed.

They're sending me a replacement Kindle, free of charge, one day delivery. All I have to do is the print the shipping label off and send the broken one back.

I'm certainly annoyed by the fact that I have to put reading The Hangman's Daughter on hold until Thursday, but I'm quite glad that Amazon seems to have really supportive technical support staff.

Comments

[velvetwhip.livejournal.com]

That is wonderful! Frankly, it warms my heart to know that there really are companies that care about customer service.


Gabrielle

[snogged.livejournal.com]

Agreed!

[angelskuuipo.livejournal.com]

That is very cool that they're being so prompt in helping you.

If you download Kindle for PC you can still read your book...

[snogged.livejournal.com]

Yep I know all about that.
The thing I don't like is that I can't download that program onto my work computer.... I read a ton during my lunch hour.

[snogged.livejournal.com]

I'm glad it wasn't a hassle either.

[spike7451.livejournal.com]

I had a problem with the cover for my Kidle and I was also impressed with how fast and good the service was. They even sent the replacemant priority post to Australia.

[snogged.livejournal.com]

Nice!

[cee-m.livejournal.com]

Yep. It's not like you can make things NOT break. It's how you handle it when they DO...

You could read it on your computer. Just install the kindle PC application from amazon.

[snogged.livejournal.com]

I tried that.
It wouldn't connect to my library for some reason.

[whichclothes.livejournal.com]

Bummer on the Kindle breakage but yay for Amazon cs! I've had a couple of good experiences with them too.

[snogged.livejournal.com]

Glad to hear that.

[rckstr-princess.livejournal.com]

That's awesome they are sending you a new one, and hopefully this one doesn't start giving you problems!

[snogged.livejournal.com]

I hope so too.